At go138, we believe gambling should be fun and entertaining, never harmful. Play responsibly and stay in control.
go138 services are strictly for adults aged 21 years and older. We take age verification seriously and require government-issued identification to confirm your age before allowing withdrawals. Allowing anyone under 21 to access your account violates our Terms & Conditions and may result in account closure and forfeiture of funds. If you suspect a minor has accessed our platform, please contact our customer support immediately.
go138 is dedicated to promoting responsible gaming and preventing problem gambling. We recognize that for most people, gambling is an enjoyable form of entertainment. However, we also understand that for some individuals, gambling can become problematic and lead to financial, emotional, and social difficulties.
That's why we've implemented comprehensive responsible gaming measures to help you stay in control. Our platform includes a full suite of tools that allow you to set limits on your spending, playing time, and account access. We also provide educational resources to help you recognize the warning signs of problem gambling and connect you with professional support services if needed.
Our Indonesian-speaking customer support team is trained to handle responsible gaming inquiries with empathy and confidentiality. If you ever feel that gambling is becoming a problem, we're here to help—not judge. Your wellbeing is more important than your betting activity.
Remember: gambling should never be seen as a way to make money or solve financial problems. It's entertainment, and like all forms of entertainment, it should be enjoyed in moderation with money you can afford to lose. If gambling stops being fun, it's time to stop.
go138 provides multiple tools to help you manage your gambling activity and maintain control. All tools are free to use and can be activated or modified at any time through your account settings or by contacting customer support.
Set daily, weekly, or monthly limits on how much money you can deposit into your go138 account. Once you reach your limit, you cannot deposit additional funds until the time period resets. Limits can be reduced immediately or increased after a 24-hour cooling-off period.
Control your maximum losses by setting daily, weekly, or monthly loss limits. This tool calculates your net losses (total bets minus total wins) and prevents further betting once you reach your specified limit. Loss limits help prevent chasing losses during losing streaks.
Set maximum playing session durations to avoid spending too much time gambling. Once your session limit is reached, you'll be automatically logged out of your account. This tool helps you balance gambling with other life activities and prevents marathon gaming sessions.
Temporarily suspend your account for 24 hours, 7 days, 30 days, or a custom period. During the time-out period, you cannot access your account, deposit funds, or place bets. Time-outs are useful if you feel you need a short break to reassess your gambling habits.
Permanently or semi-permanently close your account for a minimum of 6 months up to 5 years, or permanently. During self-exclusion, you cannot reopen your account, create new accounts, or access go138 services. Self-exclusion is the strongest tool for problem gamblers who need a complete break.
Receive periodic notifications reminding you how long you've been playing and your current account balance. Reality checks help you stay aware of time and money spent during gaming sessions, allowing you to make informed decisions about continuing or stopping play.
Problem gambling can affect anyone regardless of age, income, or background. It's important to recognize the warning signs early so you can take action before gambling causes serious harm. If you notice any of these signs in yourself or someone you care about, it may be time to seek help.
If you've recognized warning signs in yourself or simply feel that gambling is becoming a problem, taking the first step to get help is the most important thing you can do. There's no shame in seeking support—problem gambling is a recognized condition, and professional help is available.
Our customer support team is available 24/7 and trained to handle responsible gaming inquiries with empathy and confidentiality. Contact us if you need help activating responsible gaming tools, setting up self-exclusion, or discussing your gambling concerns. We will never pressure you to continue playing if you're struggling.
Several professional organizations provide free, confidential counseling, support groups, and resources for problem gamblers and their families:
Opening up to a trusted friend, family member, or professional counselor can provide emotional support and practical assistance. Problem gambling affects not just the gambler but also loved ones, so involving your support network can help you recover and rebuild relationships.
If you choose to gamble, following these guidelines can help you keep it fun, safe, and under control:
go138 is committed to preventing underage gambling. It is illegal and against our Terms & Conditions for anyone under 21 years of age to create an account or use our services. Parents and guardians can help protect minors by:
We verify the age and identity of all users and reserve the right to request additional identification at any time. Accounts found to be held by individuals under 21 will be closed immediately, and all funds will be forfeited.
Visit our FAQ for common questions, review our Terms & Conditions, or learn more about how we protect your privacy.