Please read these terms carefully before using the go138 platform. By creating an account, you agree to be bound by these Terms & Conditions.
In these Terms & Conditions, unless the context otherwise requires, the following words and expressions shall have the meanings set out below:
Age Restriction: You must be at least 21 years of age to create an account and use go138 services. We reserve the right to request government-issued identification to verify your age at any time.
To register an account and use go138 services, you must meet all of the following requirements:
The following persons are strictly prohibited from using go138 services:
We reserve the right to request documentary proof of your age, identity, and residency at any time. Such documents may include a government-issued photo ID (KTP, passport, driver's license), proof of address (utility bill, bank statement), and proof of payment method ownership. Failure to provide requested documents within a reasonable timeframe may result in account suspension and forfeiture of funds.
To use go138 services, you must register a personal account by providing accurate information including your full name, date of birth, email address, phone number, and residential address. You may only register one account per person, household, IP address, and payment method. Creating multiple accounts (also known as "duplicate accounts") is strictly prohibited.
You are solely responsible for maintaining the confidentiality of your account credentials (username and password). You must not share your login details with any third party. Any activity conducted through your account will be deemed to have been conducted by you, and you will be held responsible for all transactions and actions taken. If you suspect unauthorized access to your account, you must notify our customer support immediately.
All information you provide during registration and throughout your use of go138 services must be accurate, current, and complete. You must notify us immediately of any changes to your personal information. We reserve the right to suspend or close accounts containing false, misleading, or outdated information.
You may request to close your account at any time by contacting our customer support team. We reserve the right to close or suspend your account at our sole discretion if you breach these Terms & Conditions, if we suspect fraudulent activity, or if required by law. Upon account closure, any remaining balance will be returned to you after verification, minus any outstanding fees or disputed amounts.
go138 accepts deposits via major Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallets (OVO, DANA, GoPay, ShopeePay). Minimum deposit amounts vary by payment method and are displayed during the deposit process. All deposits are processed in Indonesian Rupiah (IDR). You may only deposit funds from a payment method registered in your own name—third-party deposits are strictly prohibited.
Deposits via Indonesian banks and e-wallets are typically processed instantly and credited to your account within seconds to minutes. In rare cases, technical issues or bank processing delays may cause longer processing times. If your deposit does not appear within 24 hours, please contact our customer support with transaction details.
You may request to withdraw funds from your account at any time, provided your account balance exceeds the minimum withdrawal amount and your account has passed verification (KYC) checks. Withdrawal requests are processed to the same payment method used for deposits whenever possible. Processing times typically range from 1 to 24 hours depending on your bank's processing schedule and the withdrawal amount.
Before processing your first withdrawal and periodically thereafter, we may require you to complete identity verification (KYC) by submitting government-issued identification, proof of address, and proof of payment method ownership. Withdrawal requests may be delayed or denied if verification documents are not provided within the requested timeframe.
go138 complies with international anti-money laundering (AML) standards. We reserve the right to investigate suspicious transactions, request additional documentation, and report suspicious activity to relevant authorities. Deposits must be wagered at least once before withdrawal to prevent money laundering. Accounts found to be involved in money laundering or fraudulent activity will be closed and funds forfeited.
go138 does not charge fees for deposits or withdrawals. However, your bank or payment provider may impose their own transaction fees, which are beyond our control. Currency conversion fees may apply if your bank account uses a currency other than Indonesian Rupiah.
go138 offers various bonuses and promotions to Players, including welcome bonuses, reload bonuses, cashback offers, and VIP rewards. All bonuses are subject to specific terms and conditions that are displayed on the promotional page and must be accepted before claiming the bonus. Bonus terms may include wagering requirements, eligible games, maximum bet limits, time restrictions, and withdrawal conditions.
Most bonuses are subject to wagering requirements, meaning you must wager the bonus amount a specified number of times before any bonus funds or associated winnings can be withdrawn. For example, a 100% deposit bonus with a 20x wagering requirement on a Rp 1.000.000 deposit (receiving Rp 1.000.000 bonus) requires you to wager Rp 20.000.000 (20 × Rp 1.000.000) before withdrawal. Wagering requirements, eligible games, and contribution percentages vary by promotion and are clearly stated in each bonus's terms.
We reserve the right to void bonuses and associated winnings if we determine that bonus terms have been violated or that you are engaging in bonus abuse. Bonus abuse includes but is not limited to: creating multiple accounts to claim bonuses repeatedly, colluding with other Players, using wagering strategies designed to exploit bonus terms, or any other conduct we deem to be abusive or contrary to the spirit of fair play. Accounts found to be engaging in bonus abuse will be closed and funds forfeited.
go138 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice. We also reserve the right to exclude specific Players from promotions at our sole discretion.
When using go138 services, you agree to conduct yourself in a fair and respectful manner. The following activities are strictly prohibited:
Violation of any of these prohibitions may result in immediate account suspension or closure, forfeiture of funds and winnings, and potential legal action.
All bets are accepted in accordance with these Terms & Conditions and the specific rules of each game or sport. We reserve the right to refuse or limit bets at our discretion. Once a bet is accepted and confirmed, it cannot be cancelled or modified except in cases of obvious error or technical malfunction.
For sports betting, official results as determined by the relevant sports governing body are considered final and binding. If a match or event is postponed, cancelled, or abandoned, specific settlement rules apply depending on the sport and bet type. These rules are detailed in our Sports Betting Rules section available on the platform.
All casino games use certified Random Number Generators (RNG) to ensure fair and random outcomes. Game rules, return-to-player (RTP) percentages, and other relevant information are displayed within each game. In the event of a game malfunction or technical error, all affected bets are void and stakes returned.
We reserve the right to impose maximum winning limits on certain games, bet types, or promotions. Maximum winning limits are displayed in the specific game or promotion terms. Winnings exceeding stated limits may be forfeited.
Gambling Should Be Fun: go138 is committed to promoting responsible gambling and preventing problem gambling behavior. We encourage all Players to gamble responsibly and within their means.
We provide various responsible gaming tools to help you stay in control:
If you feel gambling is becoming a problem or causing financial stress, please contact our customer support team or visit our Responsible Gaming page for more information and support resources.
All content on the go138 website, including but not limited to text, graphics, logos, images, software, and design elements, is the property of go138 or its licensors and is protected by international copyright, trademark, and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of any content without our express written permission.
The go138 name, logo, and all related trademarks are the property of go138. Unauthorized use of these trademarks is strictly prohibited and may result in legal action.
To the fullest extent permitted by law, go138 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services, including but not limited to loss of profits, data, or other intangible losses, even if we have been advised of the possibility of such damages.
Our total liability to you for any claims arising from your use of go138 services shall not exceed the amount you have deposited into your account in the six months preceding the event giving rise to the claim.
We are not responsible for any losses caused by circumstances beyond our reasonable control, including but not limited to internet outages, server failures, payment processor errors, natural disasters, or government actions.
If you have a complaint or dispute regarding our services, please contact our customer support team first. We will make every effort to resolve the issue promptly and fairly. If you are not satisfied with our resolution, you may escalate the matter to our management team.
Any disputes that cannot be resolved through our internal procedures shall be resolved through binding arbitration in accordance with applicable Indonesian law. You agree to waive any right to a jury trial or participation in a class action lawsuit.
go138 reserves the right to modify, amend, or update these Terms & Conditions at any time. Material changes will be communicated to Players via email or prominent notice on the website. Your continued use of go138 services after such changes constitutes acceptance of the revised terms. We recommend reviewing these Terms & Conditions periodically to stay informed of any updates.
These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which go138 is licensed to operate. By using our services, you consent to the exclusive jurisdiction of the courts in that jurisdiction for any disputes arising from these Terms & Conditions or your use of go138 services.
If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of go138 services, please contact our customer support team:
Our Indonesian-speaking customer support team is here to help you with account issues, payment questions, technical problems, and general inquiries.
Last Updated: January 2026
These Terms & Conditions were last updated in January 2026. Please check this page regularly for updates.
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